What delivery service do we use?
We definitely strive to choose the best delivery options for you, so that you can sip on our forest friendly tea, no matter where you live!
For our international customers, we deliver via our trusted partners such as Thai Post EMS and DHL.
How long does it take for orders to be dispatched?
As soon as we have received your order, we will happily arrange the delivery within 1 – 3 business days.
How long will my order take to be delivered?
Depends on where you live, it may take some time before our forest friendly tea reaches your doorstep. The duration of the delivery also depends on the delivery service used.
| Location | Thai Post EMS Duration | DHL Duration |
|---|---|---|
| EU | 2 – 3 Weeks | |
| Eastern Europe | 3 Weeks | |
| US | 3 Weeks | |
| South East Asia | 5 – 10 Business days | |
| East Asia | 1 – 2 Weeks | |
| Middle East | 2 – 3 Weeks | |
| Central Asia | 1 – 2 Weeks | |
| South Asia | 1 Week | |
| South America | 3 Weeks | |
| All regions | Approximately 5 to 12 business days |
I haven’t received my order yet, what can I do?
We try our very best to deliver our forest friendly tea in the indicated timeframe. However, in case that the delivery is taking a bit too long, you can directly contact our customer service staff at [email protected]. They will assist you as soon as possible.
What are Monsoon Tea’s shipping costs?
International Shipping Costs:
South East Asia
Registered Parcel Air: 10$
East Asia
Registered Parcel Air: 14$
Rest of the World
Registered Parcel Air: 20$, if spending less than 280$
When you make a purchase, the shipping cost will be automatically calculated based on your address before you make the payment.